Privacy Statement

Welcome to the Customer Service section of Brazil Imports. The information behind the links at left should answer most questions or concerns you have. If you need additional help, use the Contact Us link to go to our e-mail form.

Thanks and happy shopping from Brazil Imports!

At Brazil Imports, we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we strictly protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Brazil Imports. Our Privacy Policy is explained in more detail below.

1. What information does Brazil Imports collect from our online customers?
For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. We cannot use that data to identify you. For those who make a purchase on Brazilian Imports, in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, purchase data, and billing information.

2. Does brazilimports.com use "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently, if you place an item in a shopping basket during your visit to Brazil Imports, we will create a cookie containing a unique customer number on your computer. This function enables us to store items in your shopping cart until you make a purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will result in your inability to purchase online from us. We do not retain any individualized information as a result of our use of cookies.

3. How does brazilimports.com use the individualized information that we collect?
In addition to using the information referenced above to fulfill your purchase order, we also retain your name, address, e-mail address and purchase information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of Brazil Imports. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, e-mail address or phone number provided below:

Brazil Imports
Customer Service
115 North Main Ave
Fallbrook, CA 92028

PH:760-731-1300

or
Send us a message.

We currently send e-mails only to those Brazil Imports customers who request that we provide them with information about our products and services. If you have previously requested such e-mails, but have changed your mind, contact us by one of the methods referenced above or by unsubscribing to Brazil Imports.

Please be advised that since promotions may already be in process at the time of your request, it may take up to ten weeks before all contacts cease. As a result, you may receive mail or other solicitations from Brazil Imports during that ten-week period. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.

4. How is the information Brazil Imports collects stored and what security procedures do we have in place to protect the confidentiality of that information?
Currently, the Brazil Imports customer information that we maintain is stored in our Internet database and in our corporate customer database. We limit access to that information to those within our organization with a business need to know. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that do have access are required to abide by our privacy policy. We also require that those third parties who provide services to us and may have access to customer information (such as mail vendors) share our commitment to maintaining your privacy and adhere to our company's nondisclosure requirements. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organization nor do we permit any such organization to use customer information for its own business purposes.

In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others.

We use secure server technology to keep your personal information - including your billing and account information - as secure as possible. Your ordering information is encrypted using 128-bit encryption software. Once your information is stored on our database, we have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties.

5. How does Brazil Imports protect the safety and privacy of children?
Our site is not directed or marketed to children under the age of 18. We do not intentionally collect or store information on children. If we learn that a child has made a purchase from Brazil Imports without his or her parent's consent, we immediately, upon parental request, void the sale, refund any monies collected on the return of the merchandise and remove all information concerning the purchaser and the purchase from our database.

6. Will Brazil Imports privacy policy change?
We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. A message will be displayed on our home page for a period of time that a change has been made, and the change will be highlighted within the privacy policy. You are welcome to refer to this policy each time you are considering making a purchase.

If you have any questions or concerns about our privacy policy, please contact us.

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